Read testimonials & reviews of what our customers say about us!

Arcata ProFloor Testimonials

The team at Arcata Pro Floor is amazing. My home posed a few unusual traits that might prove to be a barrier for any other flooring company--unusually-sized stairs, uneven transitions between rooms, and the world's most disgusting carpet or removal. Arcata Pro Floor finished my entire two-story home in record time, and with the utmost professionalism. I absolutely love my beautiful new floors!

-Janel Catalano

Carla and Jeff were great to work with. The showroom is lovely with many options. Dwayne, the installer, was also wonderful to work with. We had an issue with another contractor accidentally scratching the brand new floors. Dwayne came out and quickly fixed the issue and a few other issues that remained after the install. We are very happy with our experience with Arcata Pro floor! Highly recommend.

-Sarah Poff

We've had a great experience with Arcata Pro Floor. Carla listened to my needs and guided me to just the right products. The installation team were true professionals. They were a delight to have in my home and worked amazingly long days. I felt like they were caring for my home as if it was a place they cared for and loved as much as I do. End result - we could not be happier with how everything looks.

-Janine Melanson

We were very impressed with the install of our Marmoleum glue down flooring in our cabinet showroom. All of the installers were professional, clean and courteous. So far the product is easy to clean, durable and beautiful. Carla was great to work. She was informative and patient. We are so happy we chose Arcata Pro Floor. Thank You!

-Arcata Cabinet & Design Company

Excellent attention to detail from the whole team. Carla was so helpful with crafting and scheduling the flooring order and installation to accommodate our tight schedule. Our beautiful laminate floor was installed without a hitch. Thanks Arcata ProFloor team!

-Mike Lane

I love the personalized service Arcata Profloor provides throughout the entire process - from the estimate to picking out flooring to installation. They have done several jobs for me and my real estate clients and are delightful to work with!

-Maya Conrad

Everything they did was first class. We love our carpet and the people who put it in were great.

-Mary Lowry

We put in 1,500 square feet of laminate. It was a stressful project - choosing, moving stuff out of the rooms, and having installers in the house for a week. Arcata Pro Flooring was very helpful and professional throughout. We are very pleased with the result and recommend them highly. The installers were very cool and easy to have around too!

-Frances T., McKinleyville, CA

The people at Arcata Pro Floor are super helpful. Carla was great at helping find the right carpet for my daughter's room, taking into account my daughter's taste and preferences as well as my budget and desire for ease of cleaning. The installers were prompt and the carpet looks great. They made it very easy on us. One caveat. This business is busy because they have a great selection and do a great job. This means you may need to book your job ahead a bit.

-Jennifer M., Blue Lake, CA

I called for an estimate, and Jeff came to the house. I had several ideas floating around, not knowing what I wanted for sure and what my budget was. Jeff measured precisely and gave me estimates for several options. I finally went in to the store to narrow down my options, and Carla was so helpful and friendly! There was no pressure, no sales pitches, just a clear conception of wanting me to be comfortable in what I wanted, and suggestions were flowing! It was great. I knew this was the place to do the job for me, I did not look elsewhere.
Two years had passed, and I was finally ready to do the job. Things changed again, and again, and what did I get, but a smile and an OK to make the changes if that was going to make me happy! And I am very happy and pleased with the floors and carpet installed, as the work is amazing.
I am so happy with their professionalism, but more importantly, they are wonderful, good people. I am planning the next stage of carpet or hardwood upstairs now! If I could give more than 5 Stars, they deserve it!

-Elizabeth M., Eureka, CA

I recently had carpet installed by Arcata Pro Floor and they were great from beginning to end. I hadn't purchased carpet before and I have kids and pets, so I needed help deciding what would work best. Carla in the showroom did a great job at guiding me, and I'm very happy with the carpet she helped me select. She also worked with me to find install dates that accommodated my needs. The carpet installation went smoothly for the first section and had an issue during the second section. Jeff was very prompt at addressing my issue and took the time to make it right. All in all, I think Arcata Pro Floor has a great selection and is run by very capable and nice people. I would highly recommend buying from them!

-Carrie L., Arcata, CA

Updated review

One of my favorite businesses from beginnings to endings. The entire team is professional and supportive in what can be a messy and stressful process. Last job was "small" but complex and included moving plumbing, appliances and a water heater. Nightmare to me, but it all worked out perfectly. And, love the Marmoleum. Feeling spoiled.

Previous review

I have relied on Arcata Pro Floor for too many years to remember. I remodeled four houses (three in complete disrepair) and APF came in with the final touches of carpet and linoleum and Marmoleum!!! They are responsive and quick...a rare service these days. Great problem-solvers.

-Julie F., CA, CA

For my recent Office expansion, I wanted the new carpet and baseboard to match the existing office. I had samples of both to show the carpet companies, and I had 4 estimates done. Only one of the other carpet stores even communicated with me after the estimate, by mailing me an estimate that was about $300 more than I ended up paying at Arcata Pro Floor. Two of the other carpet stores didn’t even bother getting back to me. Arcata ProFloor was prompt, communicated with me efficiently, worked to get the products I requested, and did a professional job tearing out the old carpet and installing the new carpet at apparently the best price available. I would recommend them for carpeting needs. 
-James Moore, CEO/Owner ~ Humboldt Physical Therapy, Arcata, CA.

The hardest part about re-modeling a bathroom is the floor covering because it’s the unifying factor of the room. The floor coverings determine wall treatment, colors, fixtures, curtains, everything. Given the floor options available today (Arcata ProFloor has everything), and the difficulty of choosing the right product, and add to this the exaggerated fussiness of the customer (me), and you have a situation which makes everybody want to scream. But this never happened (except when I was by myself at home; I admit it, indecision drives me crazy!) The Pro-Floor Crew, whether it was Jeff as experienced room designer and expert about the materials, Carla as cheerful saleswoman who always made great suggestions without being pushy, or Dewayne the installer whose work was just impeccable, my entire experience at Arcata ProFloor was enjoyable and completely successful. I’ll go back there again for my next project (if they let me in the door). I don’t see how you can do better than Arcata ProFloor for service, quality of product, and of course, pricing. 

-Dan Duncan, Arcata, CA

Thank you for taking so much time to figure out the cause of our noisy cork flooring. In the end, once the cause was clear, Tomas was eager to get his sub to come back and make it right. But I couldn’t have figured this out without you, and we now have a squeakless floor! We will definitely be back to Arcata ProFloor for future jobs! All the best. 
-John Meyer, Arcata, CA

Thank you for your good work and great carpets!
-Carol Peters, Arcata, CA

Thanks so much for all your help, excellent customer service, and a beautifully installed cork floor. The floor is great and I look forward to many years of life upon it. I have already highly recommended you when people have asked, and I will continue to do so. Now I will have you help me with an area rug and then we should be done for a while.
-Nan Miller, Trinidad, CA

On behalf of the 235 kids who attended Arcata High School’s Safe and Sober party, thanks for the support you gave us! … You folks were wonderful to support our youth.
-Marilyn Thibeau, AHS Safe and Sober Committee, Arcata, CA

Thanks to everyone at Arcata Pro Floor ~ My house looks great because the floor looks great! 
-Valerie Bourne, Freshwater, CA

On behalf of the Trinidad School Education Foundation, I wanted to thank you for the 9 x 12 outdoor rug that you donated to be used at our Mardi Gras event. It looked great in the bar area and we are pleased that we can use it again and again. The Mardi Gras was a huge success! We thank you for supporting enrichment programs at Trinidad School!
-Jan West, President, Trinidad, CA

Thanks for the hard copy in the mail ~ helpful for us “old schoolers”. Love the carpet, you are welcome to quote me: “Great product, great service, great people- thank you Arcata Pro Floor!”
-Margaret Fraser, Patrolia, CA

I am the owner of Hedon Investments, a real estate recycling and development company here in Humboldt County. I have been doing business in this area for 15 years and have worked with Jeff Schmitt and Arcata Profloor on at least a dozen projects. We have installed carpet, wood, vinyl, linoleum, cork, and bamboo. I have found them to be extremely conscientious and reliable. They are competitive in their bids and completely thorough in their work. I have always been very satisfied with the job from the initial contact, design choices and options, through installation and clean up. The crew is courteous, neat and well mannered. They get the job done in a timely, workman like manner and are sensitive to the job site whether it be a new construction or inhabited. I enjoy working with Jeff and highly recommend Arcata Profloor for all your flooring needs. 
-Scott Heller, Bayside, CA

Dewayne is a very high quality craftsman and we were impressed to see the perfect edge along the shower, the clean circles around pipes which will be enclosed anyway, the neat and tidy job under the toilet. We appreciated his classy quick work. 
-Lindsay and Rob

It has been a pleasure to work with you all – a nicely professional and friendly business. The floor looks great and Dewayne was efficient and neat. It really brightens the room. He was also so nice to number the baseboards and spaces, so we will know which (of many) pieces goes where! Thanks again for your wonderful service – we will gladly use it in the future and recommend your business to others. We do appreciate all of the great service we received and just wanted to point this out to others. It seems appropriate to do this, especially as the community always seems to have a discussion about bringing in more “big box” stores. There are so many great local businesses that seem to provide better customer service at reasonable prices. Thanks again to you, Carla and Dewayne
-Tom & Barbara Peters
, Eureka, CA

Thank you Pro Floor for accommodating our schedule for our Grand Opening at MikkiMoves Real Estate, and helping us choose the right floor that is contemporary and timeless, as well as durable for our commercial traffic! Your patience with us when we were unsure of the right look and helping us choose the best flooring for our space was much appreciated! Thank you for a job well done! Cheers!
-Mikki Cardoza, MikkiMoves Real Estate, Eureka, CA

You sure have been easy to deal with on this project. Again, Thanks. I sure wish we had found your company when my mom was alive and I tried to get her floors repaired. Getting work done in Orleans is really tough, but you guys have taken care of everything.
-Frank Hamlin, Grass Valley, CA

We appreciated Dewayne’s quality laundry room vinyl installation. He arrived on time, briefly explained what his plan for the day was, and went to work. He was very professional and neat – and his floor is very good – looking. Carla was helpful and happy to see us the numerous times that we came into the showroom. We made good choices thanks to her. 
-Don and Sue McLeod, Arcata

I wanted to thank you for the excellent quality service and products you provided us with the installation of our new carpet. We are so pleased with the look and feel of our new carpet. We will definitely contact you again when we replace more carpets in our offices. 
-Ron Samuels, Marimba One, Arcata

Thank you for the copy of the receipt. I spoke with mom and dad and they are both thrilled with the new carpet and said you did such a nice job. Having this room redone will make a tremendous difference for them. Thanks again for taking good care of them and for helping them to find someone to do the “floor fix” which was so desperately needed before the carpet went down. It has been a pleasure doing business with you. 
-Mary Bonsall, Phoenix, AZ